FAQs

We offer standard and expedited shipping options. Shipping costs and estimated delivery times are displayed at checkout.

Standard shipping typically takes 7–15 business days. Expedited shipping takes approximately 3–7 business days. Delivery times may vary by location.

Yes! We ship to many countries worldwide. International orders may be subject to additional customs clearance time. Please refer to your tracking information for the most accurate updates.

If you're not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order. Provide your order number and a brief description of the issue, and we'll take care of you.

Once your return is approved, refunds are typically processed within 5–10 business days back to your original payment method.

We currently accept PayPal. Additional payment methods (including major credit cards) are coming soon — stay tuned!

Absolutely. We use SSL encryption technology to protect your payment information and ensure every transaction is secure.

Our slow feeder bowls are designed for dogs of all sizes — from small to large breeds. Please choose the appropriate size based on your dog's weight and eating habits.

Yes! All our products are made from food-grade, BPA-free materials that are completely safe for your pets.

We'd love to hear from you! Email us at support@petorus.shop and our team will respond within 1–2 business days.